Senior Customer Service Manager

Job Title: Customer Experience ChampionLocationWorking HoursFirst 45 days: 10am - 7pm ESTAfter onboarding, 1 of the 2 agents will shift to 1pm - 10pm ESTJob TypeCompany OverviewThis direct-to-consumer fashion brand serves a global community of underserved shoppers. It leverages a strong online presence to deliver exceptional customer experiences. With a...

Job Title:Global Customer Service SpecialistAbout the Job:We are seeking a highly skilled and motivated Global Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:• Provide customer support via...

About the RoleAs a Customer Service Ambassador, you will be at the forefront of delivering exceptional support to our customers. You will be immersed in a culture dedicated to growth, learning, and advancement.Key Responsibilities:You will efficiently address customer inquiries within our service channels, ensuring adherence to our service-level...

Job OverviewAs a key member of our support team, you will play a pivotal role in delivering exceptional customer assistance.ResponsibilitiesCommunicate effectively with customers to resolve queries within set service level agreements.Elevate complex issues to internal teams for investigation and resolution.Develop expertise in all aspects of our B2C...

Your New RoleAs a Senior Customer Advocate, you will be responsible for interacting with customers and supporting them to address inquiries and resolve concerns regarding clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and...

Operations Support AssociateThis role involves managing daily operations and ensuring high-quality service delivery at our organization.Key responsibilities include:Managing lesson operationsHandling and resolving customer inquiries within set timeframesDocumenting all transactions accuratelyResolving any disruptions to lessons to ensure...

Customer Success Manager, Strategic EngagementOur customer success organization focuses on the most strategic customers. As a senior customer success manager, you will have a portfolio of accounts and lead engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer value.Key...

Job OverviewA visionary leader with a strong track record in driving customer service excellence is needed to motivate, mentor and elevate our support teams.Key ResponsibilitiesLead and monitor the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.Conduct regular coaching sessions and offer personalized...

Job Summary:As a Client Care Service Team Lead, you will be responsible for managing customer interactions and resolving escalations effectively via various communication channels.You will provide exceptional customer service by listening to customers' concerns, empathizing with their issues, and delivering solutions that meet their needs.You will serve as...

Job SummaryWe are seeking a skilled professional to fill the role of Customer Account Specialist. As a key member of our customer-facing team, you will be responsible for fostering strong relationships with clients and internal departments.The ideal candidate will have a background in customer care and sales, with excellent communication and interpersonal...