Leading Customer Experience

1 week ago

Barcelona, Philippines beBeeCustomerCare Full time ₱48,000 - ₱63,000
Lead Customer Care Professional

 

Trafilea is a global player in the e-commerce industry, focusing on creating high-quality products and services that enhance customer experience and drive long-term growth.

We foster a culture of collaboration, innovation, and continuous learning. Our remote-first approach offers the freedom to work from anywhere in the world, surrounded by a diverse and talented team spanning the globe.

 

Job Overview:

As a Lead Customer Care Professional, you will provide strategic direction and leadership to teams, optimizing sales performance, fostering customer relationships, and achieving organizational goals related to revenue generation and customer satisfaction.

  • Strategic planning and leadership of customer care teams.
  • Development of sales strategies to drive revenue growth and improve customer retention.
  • Monitoring of key performance indicators (KPIs) to measure success.

 

Required Skills and Qualifications:

To succeed in this role, you must possess:

  • At least 2 years of experience in a similar position.
  • A strong grasp of the English language, including spoken and written.
  • Proven ability to lead and manage teams effectively.
  • Excellent problem-solving skills and confidence in resolving complex challenges.
  • A growth mindset and commitment to continuous learning.
  • Strong interpersonal and communication skills, with a positive attitude.
  • Ability to analyze data and make informed decisions.

 

Benefits:

By joining our team, you can expect:

  • A collaborative and dynamic work environment.
  • Opportunities for professional and personal growth.
  • A safe and inclusive space where you can be your authentic self.
  • A flexible and remote-friendly work arrangement.
  • A comprehensive benefits package, including paid holidays, learning subsidies, and more.

 

Apply now and become part of a forward-thinking organization that values diversity, equity, and inclusion.

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