Customer Service Ambassador

1 week ago

Barcelona, Philippines beBeeAmbassadorship Full time ₱400,000 - ₱550,000
About the Role

As a Customer Service Ambassador, you will be at the forefront of delivering exceptional support to our customers. You will be immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities:
  • You will efficiently address customer inquiries within our service channels, ensuring adherence to our service-level agreements.
  • You will leverage your knowledge base to resolve common customer queries.
  • You will identify and escalate technical issues, prioritizing customer satisfaction.
  • You will actively contribute to refining our customer operations to enhance our support offerings and bolster customer retention.
  • You will act as a bridge between customers and our product/engineering teams, channeling critical feedback and ensuring that customer-centric updates are developed.
Requirements:
  • Strong written and spoken English skills.
  • At least 2 years of customer support experience in various environments.
  • Commitment to a 40-hour workweek, with flexibility to accommodate different time zones.
  • Genuine enthusiasm for delivering outstanding customer service.
  • An independent spirit thriving in a remote, dynamic setting.
  • Sharp analytical and critical thinking abilities.
  • Adaptability, coupled with receptivity to feedback.
  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Why You'll Thrive With Us
  • We offer attractive compensation with structured pay reviews every six months.
  • We provide clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles.
  • We value internal growth and promotion, creating a vibrant, collaborative, and innovative working atmosphere.
  • We respect your time with a swift and transparent interview process.

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