Support Services Team Lead
15 hours ago
Overview SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers. We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence. What You’ll Do Lead and inspire a support team to deliver excellent customer experiences Manage escalations, monitor performance, and foster a culture of collaboration Oversee customer support tickets, ensuring timely resolution and clear communication Administer and optimize Salesforce, including training, reporting, and automation Collaborate across departments to resolve complex challenges and improve processes What We’re Looking For 8+ years of production environment experience 5+ years of SQL and team leadership Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL) Cloud systems experience (networking, storage) Excellent communication, problem-solving, and leadership skills Nice-to-Haves Salesforce administration experience Knowledge of Java, JSP, or jQuery Utility industry or Smart Grid experience ITSM/ITIL knowledge Why Join Us? Fully remote role (Philippines) Competitive benefits: 30 days leave, insurance, lifestyle rewards & more Work with a passionate, global team making an impact in the utility industry #J-18808-Ljbffr
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Software Team Lead
2 weeks ago
Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per yearIt's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...
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Sales Support Team Lead
7 days ago
Davao City, Davao, Philippines Prime Source Full time ₱1,200,000 - ₱3,600,000 per yearAs a Team Lead, you will play a crucial role in driving team success and ensuring efficient day-to-day operations at our Davao site. This role requires someone who can inspire and lead a team while also maintaining a strong focus on quality standards, process efficiency, and operational consistency.You will dedicate:50% of your time to team leadership –...
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Urgent: IT Service Desk Team Lead
7 days ago
Davao City, Davao, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearAbout the role This is an exciting opportunity to join Teleperformance as an IT Service Desk Team Lead based in Davao. As the IT Service Desk Team Lead, you will be responsible for leading a team of IT support specialists to deliver high-quality IT services and support to our clients. This is a full-time role.What you'll be doingManage and lead a team of IT...
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Support Services Team Lead
7 days ago
Cebu City, Central Visayas, Philippines Harris Computer Full time ₱900,000 - ₱1,200,000 per yearSmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.We're looking for aSupport Services Team Leadwith strong technical and...
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Team Manager | Local Account
15 hours ago
Cebu City, Philippines Support Services Group Full timeAs a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include: Managing and enhancing the productivity performance of agents in client service delivery and revenue generation. Conducting productivity reviews, providing coaching, implementing performance improvement plans, and...
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IT Service Desk Team Lead
7 days ago
Mandaluyong City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱300,000 - ₱360,000 per yearWe are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...
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Customer & Business Support Coordinator
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Davao City, Davao, Philippines Career Team IT VA Full timeWe're a digital and business transformation partner that crafts solutions to help organisations work smarter through talent, tools, and technology. We bring people together to drive purposeful change—delivering solutions that make businesses and their teams more efficient and connected.This role plays a vital part in keeping operations smooth, customers...
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Lead Generation Support
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Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱400,000 - ₱600,000 per yearPosition Title: Lead Generation SupportWork Set Up: On-SiteSchedule: 11:00 AM to 8:00 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a detail-oriented and proactive Lead Generation Support to support our sales and business development teams. In this role, you will provide daily...
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Helpdesk Team Lead
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Davao City, Philippines ScalableOS Full timeGet AI-powered advice on this job and more exclusive features. The Help Desk Team Lead is a servant leader responsible for coaching, mentoring, and supporting the growth of their engineering team. This role combines people leadership and technical expertise to ensure consistent and high-quality IT support services. The Team Lead supervises front-line IT...
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Customer Support Team Lead
3 weeks ago
Davao City, Philippines Neo Group Full timeWe're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you! Main task is to manage English-speaking team members and control + improve the quality of conversations...