Support Services Team Lead

About the RoleWe are seeking a highly skilled and experienced leader to manage our Customer Support team. As a Customer Support Manager, you will oversee a team of approximately 10-12 Customer Support Engineers responsible for providing exceptional support to our customers.

About the JobAs a New Gen Account Lead at Magic, you will be at the forefront of revolutionizing virtual assistance services. You will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships...

Job Title: Engineering Team LeadAbout the Opportunity:The team lead will oversee and develop a group of engineers, ranging from junior to senior. They will work remotely within a single major time zone.Main Responsibilities:Lead and mentor engineersDevelop and implement engineering strategiesCollaborate with cross-functional teamsKey Requirements:Bachelor's...

We are looking for a skilled leader to join our team as an Operations Manager. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.Job DescriptionThe Operations Manager will be responsible for leading a team of client care representatives to deliver consistent quality customer service...

Job SummaryWe are seeking a highly skilled Support Supervisor to lead our global team of Technical Support Engineers. As a key member of our technical support team, you will be responsible for ensuring operational excellence, technical quality of service, and the growth and effectiveness of your team.Your primary focus will be on mentoring and coaching...

Virtual Medical Operations LeadAs a Virtual Medical Operations Lead, you will oversee a team of remote healthcare professionals ensuring seamless alignment between their performance and client expectations.Responsibilities:Manage daily operations, planning, and problem-solving for healthcare clients and their remote teams to meet client-set...

Customer Support Team LeaderThis is a rare opportunity for an experienced professional to take charge of enhancing the customer experience and driving team performance. With a focus on delivering exceptional service, developing talent, and fostering a positive work environment, this role offers vast opportunities for growth and leadership development.The...

Senior Scrum Masters play a vital role in leading our Engineering Teams.Key Responsibilities:Team Facilitation: Ensure effective communication among team members, keeping everyone informed of project progress.Feedback and Support: Provide timely feedback to stakeholders and help Product Owners refine product backlogs.Agile Champion: Foster agile values...

Atlassian's Distributed Work EnvironmentThis is a people management role in our revenue operations organization. As the EDO Manager, Global App Commercial Desk, you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high-touch enterprise sales teams and external marketplace...

Job DescriptionThe ideal candidate will oversee our Support team, assessing and assigning cases, routing escalations, and resolving low-level issues.This role requires a leadership background combined with customer service and technical expertise. The successful applicant should be able to motivate their team to achieve specific measurable KPIs and learning...