Customer Experience Leader

2 days ago

Marikina City, National Capital Region, Philippines beBeeManager Full time ₱1,050,000 - ₱1,430,000

Unlock Your Potential as a Customer Support Manager

Are you ready to lead a high-performing team and deliver exceptional customer experiences?

This is an exciting opportunity to join our dynamic support team, where you will be responsible for the AMER & EMEA-time zone support team, escalations, and communication with the product development team.

Job Description:

The Regional Customer Support Manager plays a crucial role in driving customer satisfaction and loyalty by ensuring timely and effective resolution of customer queries. Key responsibilities include developing a high-performing support team, creating an inclusive culture, growing the team with skilled professionals, and delivering excellent customer experiences across various touchpoints.

Required Skills and Qualifications:
  • Leadership and team management skills
  • Exceptional communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to adapt to changing priorities and deadlines
Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Flexible working arrangements, allowing you to work from home or one of our inspiring offices
  • Access to ongoing training and development opportunities to help you grow professionally
  • A supportive community that values diversity and inclusion
  • Global impact, making a difference on a global scale
Typical Team Structure:

Customer Support Specialists will be assigned to majority AMER & EMEA – time zone hours, based offshore in a location with skilled professionals.

KPIs:

Team performance; Median time to respond; Global support contributions; Quality of Responses; CSat & Customer Conversation ratings.

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