Senior Director of Network Infrastructure

Transform Network Operations Engineering

Elevate Your Career with a Leading Global Enterprise

We are seeking a seasoned Associate Director to lead our Network Operations Engineering team. As a key member of our IT group, you will be responsible for delivering secure, reliable technology solutions that enable us to be the trusted infrastructure of the global capital markets.

About the Role:

The Enterprise Network Services team is responsible for maintaining the highest level of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident, Problem, Change, and Service Delivery). It also includes representing infrastructure services on projects and enterprise-wide efforts like Disaster Recover and Network modernization.

Key Responsibilities:

• Lead a team that provides 24x7 support to all areas of the DTCC network including campus, WAN, DMZs, and extranets.
• Implement, and support new technologies within the network environment.
• Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams.
• Assist with key projects and work, including pre & post implementation testing and planning.
• Coordinate scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows.
• Implement performance and statistical monitoring to develop procedures and standard processes which improve overall environment.
• Leads risk across the environment including scheduling maintenance and implementation of changes.
• Handles system events or major incidents with urgency. Advances as appropriately required.
• Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and align with emerging industry standards.
• Support DDoS and penetration testing as well as any required remediation efforts
• Monitor metrics to ensure system performance meets requirements
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Requirements:

• Minimum of 8 years of related experience
• Bachelor's degree or equivalent experience in Telecom Engineering, Systems Engineering or equivalent
• CCNP Certificate
• ITIL certification preferred

Talents Needed for Success:

• Fosters a culture where honesty and transparency are expected.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well and manages technical resources within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
• Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing and security.
• Demonstrable experience troubleshooting complex network issues.
• Superior customer service skills.
• Superb communication skills, both written and verbal.
• Ability to work in fast paced environment with stringent service levels.
• Risk minded, with the ability to work independently and as a team.

Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• A flexible/hybrid model of 3 days onsite and 2 days remote

Why Choose Us?

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.