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IT Network and Infrastructure Expert

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About the Role

The IT Network and Infrastructure Administrator is a critical position that oversees the day-to-day management, maintenance, and optimization of our IT network and infrastructure. This role involves a strong focus on SD-WAN, LAN, Microsoft Azure, Intune, and security compliance. The administrator ensures the reliability, performance, and scalability of systems that underpin core business operations while supporting strategic IT initiatives and delivering exceptional service to internal stakeholders.

This role requires a high degree of technical expertise, problem-solving skills, and analytical thinking. The ideal candidate will have a solid understanding of Azure services, architecture, and cost management as well as excellent communication and stakeholder engagement skills.

Key Responsibilities:
  • Azure Administration:
    • Manage, monitor, and optimize Azure resources and services.
    • Design and implement scalable Azure-based solutions aligned with business needs.
    • Ensure security, compliance, and governance across the Azure environment.
    • Respond to user queries in accordance with defined SLAs.
    • Analyze and optimize Azure cost structures and performance metrics.
  • Network and Infrastructure Management:
    • Administer and maintain Azure, VPN, SD-WAN, and LAN environments ensuring high availability and performance.
    • Monitor network traffic, identify bottlenecks, and implement corrective actions.
    • Collaborate with vendors and service providers to resolve connectivity issues.
    • Support VPN, firewall, and routing configurations as needed.
  • General IT Administration:
    • Manage IT service tickets and provide timely resolution.
    • Maintain hybrid infrastructure (on-premises and cloud) including servers, storage, and endpoints.
    • Perform routine system updates, patching, backups, and disaster recovery testing.
    • Monitor system health and proactively address performance issues.
    • Provide Tier 2/3 technical support to end-users and escalate as necessary.
  • Security and Compliance:
    • Implement and manage cybersecurity controls including endpoint protection, identity management, and threat detection.
    • Conduct regular audits, vulnerability assessments, and remediation activities.
    • Ensure alignment with ISO standards, data protection laws, and internal security policies.
  • Documentation and Reporting:
    • Maintain comprehensive documentation of network architecture, configurations, and procedures.
    • Generate reports on system performance, incidents, and compliance status.
    • Provide insights and recommendations for infrastructure improvements and upgrades.