Senior Network Infrastructure Engineer

Firewall the Flaws, Switch Up Performance, and Scale Next-Gen Infrastructure

Think outsourcing is just about cost savings? Think bigger. Emapta transforms businesses with custom-built global teams that drive innovation and efficiency. We don't just connect talent; we cultivate careers, empower professionals, and create long-term success stories. With industry-leading retention, transparent processes, and global opportunities, this is your chance to be part of the future of outsourcing.

Job Description

As a Senior Network Infrastructure Engineer, you will conduct daily health checks, oversee real-time network monitoring, and swiftly troubleshoot incidents. You'll manage Data Center devices, ensure proper installation and maintenance of network equipment, and lead change management processes. Additionally, you'll document procedures, stay updated on emerging technologies, and serve as a Level 3 escalation for high-severity issues.

Job Overview

Employment Type: Full-time

Shift: Monday to Friday, Semi-Flexi, Weekends Off

Work Setup: Onsite, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Semi-flexible shift schedule
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Skills and Competencies

• 5-10+ years of experience as a Network Engineer in telecom, ISP, BPO, or any IT-intensive industry
• Strong background in designing networks from scratch, including planning, implementation, and troubleshooting
• Fortinet/Fortigate firewall expertise; experience with next-generation firewalls like Palo Alto, Juniper, Sophos, or WatchGuard is a plus
• Required certifications: CCNP or JNCIS, and ITIL or IT Service Management
• Proficient in configuring and managing routers and switches from Cisco, HP, Aruba, Juniper, and Mikrotik
• Solid understanding of Layer 3 protocols (Default, Static, OSPF, BGP) and Layer 2 technologies (Ethernet, VLAN, STP/MSTP, LACP, MPLS, VxLAN, QinQ, etc.)
• Experience with security protocols including IPS/IDS, ACLs, NAT, Firewall Filters, IPSEC, and SSL-VPN
• Hands-on experience with core network services: DNS, DHCP, NTP, SNMP, TCP/UDP, Radius/TACACS
• Skilled in managing network configurations, backups, and CMDB systems
• Familiarity with NAC tools like PacketFence is a strong advantage
• Proficient in analyzing/debugging logs and optimizing network devices
• Experience using network monitoring tools such as PRTG, SolarWinds, PingPlotter, Zabbix, OpenNMS, or IPAM
• Strong scripting/automation skills using Python, Ansible, or related tools
• Willing and able to work on-site full-time

Technical Expertise

• Network Security - Building and managing next-gen and traditional firewalls
• Enterprise Routing & Switching - Managing WAN/LAN and BGP-based networks
• Data Center Operations - Supporting and optimizing data center infrastructure
• Service Provider Networks - Designing and implementing large-scale network solutions
• Cloud Networking - Supporting NaaS/IaaS cloud infrastructures
• Wireless Networks - Configuring and maintaining wireless systems and access points
• Network Automation/DevOps - Creating automation scripts/playbooks using Python, Ansible, SALT, or LAMP

Your Daily Tasks

• Perform daily health checks on network infrastructure by reviewing device logs and responding to alerts.
• Monitor and maintain real-time network monitoring of devices, connectivity, and utilization to ensure availability, redundancy, and stability.
• Investigate, isolate, and troubleshoot incidents and outages using known and published resolutions.
• Maintain Data Center devices and services in compliance with standard operating environments, ensuring proper patch cable structure, correct power cable insertion, operational cooling systems, logbook review, and biometric checks.
• Handle the installation, testing, and maintenance of network equipment, including routers, switches, access points, firewalls, UPS, and other devices.
• Participate in the change management lifecycle, including creating and implementing requests for change (RFCs), conducting peer reviews, and attending regular change review meetings.
• Document, create, and update standard operating procedures (SOPs) and best practices for troubleshooting.
• Ensure all tickets (service requests, incidents, changes, problems, etc.) are closed within SLA compliance.
• Provide quality customer service to internal and external stakeholders.
• Stay updated on emerging technologies to improve network infrastructure services.
• Act as Lead Engineer in the absence of the team lead or manager and serve as a Level 3 escalation for high-severity issues, VIP requests, and project implementation.
• Collaborate on planning, testing, and proof of concept for firmware and software upgrades, new devices, features, and products.
• Recommend improvements to network engineering principles, processes, and procedures.
• Work with IT departments and partners to resolve problems, incidents, outages, vulnerabilities, bugs, and patch remediation.
• Maintain a patch management strategy for network devices, ensuring compliance with best practices and audit requirements.
• Conduct technical peer reviews for standard and normal RFCs.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra