IT Support Specialist

1 month ago


Ayala Alabang, National Capital Region, Philippines Ibex Global Solutions (Philippines) Inc. Full time
About Us

Ibex Global Solutions (Philippines) Inc. is a leading provider of IT services, dedicated to delivering exceptional support to our clients.

Salary and Benefits

The estimated salary for this position is PHP 25,000 - PHP 35,000 per month, depending on experience. We offer a competitive benefits package, including work-onsite allowance, extensive HMO coverage, non-taxable allowance, excellent program incentives, group life insurance, and 30 service incentive leaves.

Job Description

We are seeking a highly skilled IT Support Specialist to join our team in Alabang. The successful candidate will provide first-level client support for channel types of inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases for client-managed network and UCaaS services.

The ideal candidate will have at least 6 months of call center experience in IT, network support, or a related field, with strong technical knowledge of modems, routers, hardware devices, and broadband internet services. They must be willing to work in a shifting schedule, weekends, and holidays, and possess average to good communication skills both written and verbal.

Key Responsibilities:
  • Provide first-level client support for channel types of inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases for client-managed network and UCaaS services.
  • Conduct troubleshooting and resolve various product-related issues.
  • Work with telecommunication vendors and ISPs to open tickets and request initial part shipments and field engineer dispatches when necessary.
Required Skills and Qualifications:
  • At least 6 months of call center experience in IT, network support, or a related field.
  • Strong technical knowledge of modems, routers, hardware devices, and broadband internet services.
  • Ability to work in a shifting schedule, weekends, and holidays.
  • Average to good communication skills both written and verbal.

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