IT Support Specialist
2 days ago
Ibex Global Solutions (Philippines) Inc. is a leading provider of IT services, dedicated to delivering exceptional support to our clients.
Salary and BenefitsThe estimated salary for this position is PHP 25,000 - PHP 35,000 per month, depending on experience. We offer a competitive benefits package, including work-onsite allowance, extensive HMO coverage, non-taxable allowance, excellent program incentives, group life insurance, and 30 service incentive leaves.
Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team in Alabang. The successful candidate will provide first-level client support for channel types of inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases for client-managed network and UCaaS services.
The ideal candidate will have at least 6 months of call center experience in IT, network support, or a related field, with strong technical knowledge of modems, routers, hardware devices, and broadband internet services. They must be willing to work in a shifting schedule, weekends, and holidays, and possess average to good communication skills both written and verbal.
Key Responsibilities:- Provide first-level client support for channel types of inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases for client-managed network and UCaaS services.
- Conduct troubleshooting and resolve various product-related issues.
- Work with telecommunication vendors and ISPs to open tickets and request initial part shipments and field engineer dispatches when necessary.
- At least 6 months of call center experience in IT, network support, or a related field.
- Strong technical knowledge of modems, routers, hardware devices, and broadband internet services.
- Ability to work in a shifting schedule, weekends, and holidays.
- Average to good communication skills both written and verbal.
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