IT Support Specialist
10 hours ago
We are Nityo Infotech Services Philippines, a leading provider of IT solutions. Our company is looking for skilled professionals to fill the following roles.
Job Title:Service Desk Analyst and Service Operations Analyst
Company Overview:Nityo Infotech Services Philippines is a reputable IT firm committed to delivering exceptional services to our clients. We value innovation, teamwork, and customer satisfaction.
Compensation and Benefits:The selected candidates will receive a competitive salary package consisting of a basic salary and additional allowances.
Job Description:Service Desk Analyst:
- Handle technical support requests from clients via phone, email, or chat.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Document and escalate complex issues to senior technicians or vendors as needed.
Service Operations Analyst:
- Monitor infrastructure performance using JIRA, Site 24x7, and Zabbix tools.
- Evaluate and close invalid alerts to ensure accurate reporting.
- Provide visibility reports to stakeholders and manage service requests efficiently.
To be successful in these roles, candidates must possess the following skills and qualifications:
- Bachelor's degree in Computer Engineering, Computer Science, IT, or equivalent.
- At least one year of experience in IT or technical support.
- Familiarity with Microsoft Office Apps, Azure AD, Exchange, Intune, Office 365, SharePoint, OneDrive, and MS Teams.
- Foundational understanding of VPN, DHCP, DNS, SSL, SMTP, and other networking concepts.
In addition to the compensation package, we offer a range of benefits to support our employees' growth and well-being, including:
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The chance to work on challenging projects and collaborate with experienced professionals.
Interested candidates may submit their resumes to us for consideration.
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