IT Support Specialist

1 day ago


Pasig, National Capital Region, Philippines Nityo Infotech Full time

We are Nityo Infotech, a leading organization that is passionate about providing innovative solutions to our clients. Our team of experts is dedicated to delivering exceptional results and exceeding expectations.

About the Role

This position is responsible for providing top-notch IT support services to our clients. The ideal candidate will have extensive experience in system administration, network management, and troubleshooting.

Responsibilities
  • Manage and maintain computer systems, including hardware and software components;
  • Provide technical assistance to clients via phone or remote access;
  • Troubleshoot and resolve complex technical issues in a timely manner;
  • Develop and implement effective solutions to improve system performance and efficiency;
  • Maintain accurate records of client interactions and technical support provided;
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field;
  • Minimum 3 years of directly related experience in IT support or system administration;
  • Proven track record of providing excellent customer service and technical support;
  • Familiarity with client-server environments, TCP/IP, and data center operations;
  • Fluency in English with excellent verbal and written communication skills;
  • Knowledge of Office 365, Windows 10, and Windows 11 operating systems;
  • COMPTIA A+ certification preferred;
Benefits
  • Opportunity to work with a dynamic team of experts in the field;
  • Professional growth and development opportunities;
  • A comprehensive benefits package, including health insurance and retirement plan;
  • A competitive salary and bonus structure;
  • The chance to make a real difference in the lives of our clients.


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