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Business Operations Manager
4 weeks ago
Gratitude Philippines is seeking a highly skilled and experienced Vice President of Business and Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the operations of our employee dining, pantry services, conference center, and lobby reception.
Key Responsibilities:- Ensure the highest standards of service are delivered and maintained through proactive and competent management oversight, support, and planning processes.
- Manage vendor operations to deliver first-class service by adhering to local and global operating standards.
- Provide and analyze data metrics relating to meeting space utilization, visitor statistics, participation data, sales mix, food costs, and others as required.
- Maintain a flexible, "can do" mindset at all times providing clients with high-quality and consistent products and services and to ensure overall safety and security.
- Handle day-to-day challenges that the team presents and assist driving towards a sustainable solution.
- Deliver and strategize against Key Performance Indicators (KPI) and report across Lobby, Conference Center, and Employee Dining ensuring key standards are met around financial & operational performance and program effectiveness.
- Drive innovation and implement ideas to enhance services – modify food and service programs in line with current high street trends and liaise with key partners, stakeholders, and clients to consistently meet and exceed expectations.
- Ensure client needs are identified, and details are communicated to all internal partners and external vendor teams to ensure seamless delivery of excellent service.
- Hospitality degree, demonstrable five (5) years of experience in international 5-star hotels, event planning, and food & beverage environment.
- Experienced knowledge of food, beverage and catering services.
- Experience in efficient vendor and project management, managing teams, meeting planning and customer service.
- Proficient in gathering and interpreting accurate financial data.
- Excellent communication skills both written and verbal establishing strong interpersonal skills with the ability to interact with clients, vendors, partners, and senior executives.
- Outstanding Computer Skills (MS Office Word, Excel, Outlook).
- Highly organized and motivated; ability to handle multiple tasks and apply judgment to prioritize.
- Flexibility to deal with a fast-paced, diverse environment.
- Demonstrates personal integrity, manages time well and is highly visible in areas of responsibility.
- Decision maker and problem solver.
- Work comfortably under pressure and observe deadlines.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
