Business Operations Manager

3 days ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Vice President of Business and Operations

Gratitude Philippines is seeking a highly skilled and experienced Vice President of Business and Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the operations of our employee dining, pantry services, conference center, and lobby reception.

Key Responsibilities:
  • Ensure the highest standards of service are delivered and maintained through proactive and competent management oversight, support, and planning processes.
  • Manage vendor operations to deliver first-class service by adhering to local and global operating standards.
  • Provide and analyze data metrics relating to meeting space utilization, visitor statistics, participation data, sales mix, food costs, and others as required.
  • Maintain a flexible, "can do" mindset at all times providing clients with high-quality and consistent products and services and to ensure overall safety and security.
  • Handle day-to-day challenges that the team presents and assist driving towards a sustainable solution.
  • Deliver and strategize against Key Performance Indicators (KPI) and report across Lobby, Conference Center, and Employee Dining ensuring key standards are met around financial & operational performance and program effectiveness.
  • Drive innovation and implement ideas to enhance services – modify food and service programs in line with current high street trends and liaise with key partners, stakeholders, and clients to consistently meet and exceed expectations.
  • Ensure client needs are identified, and details are communicated to all internal partners and external vendor teams to ensure seamless delivery of excellent service.
Requirements:
  • Hospitality degree, demonstrable five (5) years of experience in international 5-star hotels, event planning, and food & beverage environment.
  • Experienced knowledge of food, beverage and catering services.
  • Experience in efficient vendor and project management, managing teams, meeting planning and customer service.
  • Proficient in gathering and interpreting accurate financial data.
  • Excellent communication skills both written and verbal establishing strong interpersonal skills with the ability to interact with clients, vendors, partners, and senior executives.
  • Outstanding Computer Skills (MS Office Word, Excel, Outlook).
  • Highly organized and motivated; ability to handle multiple tasks and apply judgment to prioritize.
  • Flexibility to deal with a fast-paced, diverse environment.
  • Demonstrates personal integrity, manages time well and is highly visible in areas of responsibility.
  • Decision maker and problem solver.
  • Work comfortably under pressure and observe deadlines.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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