Business and Operations Manager

4 weeks ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary

We are seeking a highly skilled Business and Operations Manager to join our team at Gratitude Philippines. As a key member of our Corporate Center, you will be responsible for overseeing the operations of our employee dining, pantry services, conference center, and lobby reception.

Your primary focus will be on managing the planning, operations, reservation, and execution processes within these facilities to ensure the highest standard of service is delivered to all internal and external clients.

You will be expected to ensure all policies, procedures, and codes of conduct are adhered to and observed, and to deliver all services in line with our Business Principles.

Key Responsibilities

  • Ensure the highest standards of service are delivered and maintained through proactive and competent management oversight, support, and planning processes.
  • Manage vendor operations to deliver first-class service by adhering to local and global operating standards.
  • Demonstrate business and management principles, assists with strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Provide and analyze data metrics relating to meeting space utilization, visitor statistics, participation data, sales mix, food costs, and others as required.
  • Maintain a flexible, "can do" mindset at all times providing clients with high-quality and consistent products and services and to ensure overall safety and security.
  • Handle day-to-day challenges that the team presents and assist driving towards a sustainable solution.
  • Deliver and strategize against Key Performance Indicators (KPI) and report across Lobby, Conference Center, and Employee Dining ensuring key standards are met around financial & operational performance and program effectiveness.
  • Drive innovation and implement ideas to enhance services – modify food and service programs in line with current high street trends and liaise with key partners, stakeholders, and clients to consistently meet and exceed expectations.
  • Ensure client needs are identified, and details are communicated to all internal partners and external vendor teams to ensure seamless delivery of excellent service.
  • Manage, develop, and coach the Amenity services team/partners to deliver a personalized intuitive client experience.
  • Ensure maximum use of each Amenity space to achieve yearly utilization goals.
  • Produce financial P&L reports relating to Amenity Services including sales and costs against budget and forecast and record management to ensure data protection and audit compliance.

Requirements

  • Hospitality degree, demonstrable five (5) years of experience in international 5-star hotels, event planning, and food & beverage environment.
  • Experienced knowledge of food, beverage and catering services.
  • Experience in efficient vendor and project management, managing teams, meeting planning and customer service.
  • Proficient in gathering and interpreting accurate financial data.
  • Excellent communication skills both written and verbal establishing strong interpersonal skills with the ability to interact with clients, vendors, partners, and senior executives.
  • Outstanding Computer Skills (MS Office Word, Excel, Outlook).
  • Highly organized and motivated; ability to handle multiple tasks and apply judgment to prioritize.
  • Flexibility to deal with a fast-paced, diverse environment.
  • Demonstrates personal integrity, manages time well and is highly visible in areas of responsibility.
  • Decision maker and problem solver.
  • Work comfortably under pressure and observe deadlines.

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