Business Operations Manager

4 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Overview


TASQ Staffing Solutions is a leading staffing solutions company that provides top talent to various industries.



About the Role


We are seeking an experienced Business Operations Manager to join our team. The successful candidate will be responsible for managing a team of trainers and content developers/writers, with a focus on assessing training needs and implementing effective training programs.



Main Responsibilities



  • Training Needs Assessment: Conduct performance trends analysis and identify areas for improvement through training or coaching interventions.
  • Training Curriculum Development: Design, develop, and assess training curriculum, content/learning materials, approach/methodology, and performance evaluation processes.
  • Reporting: Generate, review, and distribute training reports, including training trends and activity reports to Operation Leads and/or Clients.


Requirements



  • At least 7 years overall work experience, with 5 years leadership experience.
  • At least 2-3 years of work experience in the Contact Center / BPO industry.
  • At least 2-3 years of training or teaching experience.
  • At least 3 years training management experience required.
  • Excellent presentation skills.
  • Ability to implement end-to-end training needs analysis (TNA).
  • Knowledge of Adult Learning Theory.


Estimated Salary: $90,000 - $110,000 per annum, based on location and experience.



Benefits



  • A competitive salary package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.


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