Business Application Operations Specialist
2 months ago
About the Role:
The Application Specialist is a key professional responsible for delivering high-quality end-user experiences by carrying out end-user support, continuous improvement, and optimization of business application service operations.
Key Responsibilities:
Ensure smooth and quality-assured transitions of application features from development to production environments.
Develop and implement continuous improvement initiatives and optimization of business application service operations.
Actively develop the automation of existing manual activities to achieve a higher and consistent level of business application service delivery to business end-users.
Resolve data and application-related issues in a timely manner to ensure smooth business application service operations.
Run or lead small to mid-sized projects related to operations.
About You:
You will have excellent platform and business application know-how.
You will be knowledgeable in JAVA, Python, Snowflake, SQL, and AWS.
You will have experience in JIRA/Confluence/SCRUM, data warehouse (ETL and Control-M), incident and problem management, ITSM (IT Service Management), and ITIL (Information Technology Infrastructure Library).
You will be proficient in dashboarding (Qlik) and have experience in promoting code to production.
You will be customer-oriented and have good communication skills.
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