Business Operations Manager

2 days ago


Taguig, National Capital Region, Philippines Neksjob Full time
Job Title: Business Interlock Associate Manager

At Neksjob, we are seeking a highly skilled Business Interlock Associate Manager to join our team. This role is responsible for managing a team of trainers and content developers/writers, and for implementing training needs analysis and performance improvement programs.

Key Responsibilities:
  • Manage a team of trainers and content developers/writers to develop and deliver high-quality training programs.
  • Analyze performance trends and implement intervention programs to address performance gaps.
  • Design and develop training curriculum, content, and learning materials.
  • Generate and distribute training reports to stakeholders.
  • Assist with team-specific reporting activities.
Requirements:
  • At least 7 years of overall work experience, with 5 years of leadership experience.
  • At least 2-3 years of work experience in the Contact Center/BPO industry.
  • At least 2-3 years of training or teaching experience.
  • At least 3 years of training management experience.
  • Excellent presentation skills and knowledge of Adult Learning Theory.
What We Offer:

Neksjob offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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