Business Operations Executive
13 hours ago
About Us:
Industrial Support is a reputable company dedicated to delivering exceptional services in the financial sector.
Salary:
$80,000 - $120,000 per annum, depending on experience.
Job Description:
We are seeking a highly skilled Escalation Manager to join our team. As an Escalation Manager, you will be responsible for resolving complex issues and improving operational efficiency within the organization.
Key Responsibilities:
* Manage and resolve escalated customer complaints and issues in a timely and professional manner.
* Collaborate with cross-functional teams to identify and implement process improvements.
* Develop and maintain effective relationships with customers, stakeholders, and internal teams.
* Analyze data and metrics to inform business decisions and optimize operations.
Required Skills and Qualifications:
* Bachelor's Degree in Business Administration, Finance, or a related field.
* At least 3-5 years of experience in the Financial Services Industry.
* Proven track record of managing and resolving complex issues.
* Strong knowledge and understanding of FINRA regulations and compliance.
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office Suite and CRM tools.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.
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