Senior Client Advocate

2 days ago

Angeles City, Central Luzon, Philippines beBeeSuccess Full time ₱45,000 - ₱75,000
Role Overview

We are seeking a skilled professional to join our organization as a Customer Success Specialist. As a key member, you will play a crucial role in retaining and growing our customer base.

This is an opportunity for a talented individual who can combine their skills with business acumen to deliver exceptional results. You will work closely with our Real Estate Dashboard product, managing 200–300 accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.

Key Responsibilities
  • Develop in-depth knowledge of our platform and its applications.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Identify and surface upsell and cross-sell opportunities through consultative conversations.
Requirements
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Ability to work flexible hours (7 PM – 4 AM ET) to support Australian clients.
  • Excellent verbal communication skills – confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills – methodical and calm under pressure, even when managing multiple priorities.
Why This Opportunity?

We are a culture-driven team that values collaboration and innovation:

  • Customer Focus – We prioritize our customers’ needs.
  • Passion – We bring energy and dedication to everything we do.
  • Sense of Urgency – Speed matters when solving real problems.
  • Accountability & Reliability – We own our outcomes.
  • Relentless Execution – We get things done.

In this role, you will find a place where your voice is heard, your work is valued, and your growth is accelerated.

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