Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeService Full time ₱7,000 - ₱13,000
Job Opportunity

We are seeking a highly skilled and experienced Customer Service Analyst to join our team.

This role involves evaluating customer service operations, analyzing performance data, and providing actionable insights to improve the overall customer experience. The successful candidate will be responsible for monitoring and measuring customer interactions, identifying areas for improvement, and implementing process enhancements.

About the Role
  • Evaluate customer service operations and identify opportunities for improvement.
  • Analyze performance data to inform strategic decisions.
  • Develop and implement process enhancements to improve customer satisfaction.
  • Work closely with customer service, operations, and product teams to ensure seamless delivery of services.
  • Build and maintain dashboards, reports, and presentations to support management review.
Requirements

To be considered for this role, you must have:

  • 2+ years of experience in customer service analysis, business analytics, or related roles.
  • Strong fluency in written and verbal English.
  • Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and BI tools (Power BI preferred).
  • Excellent analytical, problem-solving, and communication skills.
Bonus for Relevant Skills
  • Salesforce expertise.
  • Industry knowledge: consumer goods, food & beverage, hospitality.
  • Experience in manufacturing or service-driven environments.

This is an exciting opportunity for a talented individual to make a real impact on our customers' experience. If you have the skills and passion to succeed in this role, we encourage you to apply.

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