Customer Care and Experience Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time
Overview

Customer Care and Experience Specialist - Hybrid Local Account. We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Responsibilities
  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Resolve customer complaints and issues with professionalism and empathy
  • Track, document, and follow up on customer interactions using CRM systems
  • Collaborate with internal teams to address customer concerns or service gaps
  • Identify opportunities to improve customer satisfaction and suggest enhancements
  • Monitor and analyze customer feedback to improve service processes
  • Maintain a positive, customer-first attitude across all interactions
  • Assist in onboarding new clients or guiding them through services/products
  • Ensure adherence to service-level agreements and company standards
Qualifications
  • College graduate
  • At least 1 year of customer service experience in any professional setting
Job details
  • Job function: Other
  • Industries: Individual and Family Services
  • Employment type: Contract

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