Customer Experience Champion

4 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱1,241,000 - ₱1,715,000

Our team is seeking a Customer Success Specialist to join our organization. The right candidate will be responsible for delivering exceptional customer experiences across the end-to-end journey of our customers.

Job Description

This role sits in Deal Management and Order to Cash as part of the Customer Fulfilment Cycle. It involves managing customer relationships, driving accountability, and communicating improvements for the customer journey.

The Customer Success Specialist will support daily operational activities, including non-voice and voice customer interactions, DM acquiring activities, and new business customer inquiries.

Key responsibilities include:

  • Accountable for a defined customer portfolio
  • Support daily operational activities – non-voice and voice customer interactions
  • DM acquiring activities such as customer, retailer and system generation disputes
  • New business customer inquiries and documents assessment
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor degree preferred (Business-related major) or equivalent experience
  • Previous experience in customer service or operations
  • Experience in Microsoft Office, strong Microsoft Excel skills
  • Resilience and patience when interacting with challenging customers
  • Effective communication across different channels
  • Continuous improvement mindset
Benefits

We offer:

  • Opportunities to grow skills and progress in the energy transition
  • Transferable skills development and exposure to technology, trends, and practices
  • Collaboration with experienced colleagues and a values-led culture
  • Flexible working hours and potential remote/mobile working
  • Paid parental leave, including for non-birthing parents
  • Commitment to diversity and inclusion; applicants of all backgrounds are encouraged to apply

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