Customer Experience Liaison

17 hours ago


Ayala Alabang, National Capital Region, Philippines Sonak Corporation Full time

The role of Customer Service Representative at Sonak Corporation presents a unique opportunity for exceptional candidates to excel in a dynamic and customer-centric environment.

This position involves addressing client inquiries and concerns through multiple channels, including email, chat, voice, and social media. To be successful, the ideal candidate will possess a comprehensive understanding of our customer service policies and technical information about our products.

Initially, this CSR role will operate on regular day shifts but may evolve to include varying schedules over time.

Qualifications
  • A Bachelor's Degree from a recognized institution in any related field
  • A minimum of three years of experience in a customer service capacity
  • Superb communication skills, both written and verbal
  • Proficiency with MS Office applications, Google applications, email management, and client systems
  • Prior experience working with CRMs such as Salesforce or Zendesk is highly desirable, though not mandatory
  • An ability to thrive in a team-oriented environment
  • Unwavering professionalism
  • Exceptional attendance records in previous roles are highly valued


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