Customer Service Operations Specialist

7 hours ago


Ayala Alabang, National Capital Region, Philippines JOB MATCHMAKER Full time
Job Description

At JOB MATCHMAKER, we are seeking a highly organized and detail-oriented Customer Service Operations Specialist to reinforce our commitment to providing top-level sports facilities. This critical role is pivotal in ensuring seamless transitions from project completion to customer satisfaction.

Key Responsibilities:
1. Documentation Management: The successful candidate will oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring accuracy and accessibility.
2. Coordination with Teams and Scheduling: This role involves collaborating with the operations manager, project managers, installation teams, and contractual laborers to facilitate timely executions that meet client needs, promoting effective communication throughout the after-sales process. Responsibilities include:
• Job order preparation
• Team and vehicle assignments
• Budget preparation (exclusions noted)
3. Assets Management: The appointed Customer Service Operations Specialist will ensure that the warehouse, tools, vehicles, and equipment owned by the company are properly tracked, inventoried, and maintained in top quality.
4. Client Liaison: As the secondary point of contact for clients post-project, this individual will address inquiries, resolve issues, and prepare requirements for the installation team to execute work onsite, including obtaining necessary permits.
5. Materials Outsourcing: Maintaining and updating a database of reliable suppliers for equipment and raw materials needed for each project is essential for success.
6. Tracking and Liquidation of Expenses: The specialist will be responsible for creating, tracking, and documenting payment requests and expense liquidations.
7. Managing Deliveries: Planning and organizing incoming shipment deliveries to clients requires coordinating with the team and logistics partner. Tasks include preparing delivery receipts and packing lists, organizing delivery teams, and renting necessary equipment for unloading.

Qualifications:
• A bachelor's degree in any related field.
• Proven experience in after-sales, customer support, or coordination roles.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in project management software and Microsoft Excel.

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