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Customer Experience Specialist

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Neksjob Full time

Neksjob seeks to hire a skilled Customer Experience Specialist to provide top-notch support to our clients. This role involves being the primary point of contact for customers, responding to their inquiries, and resolving issues in a timely and professional manner.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to multitask and work under pressure. A strong background in customer service is essential, with at least 3 months of experience in a customer-facing role.

We offer a comprehensive training program to ensure our Customer Experience Specialists have the knowledge and skills needed to excel in this position. Our competitive salary and benefits package includes paid training, monthly performance incentives, and opportunities for career development and advancement.

Key responsibilities include:

  • Responding to incoming calls from customers and providing assistance with their queries and concerns
  • Providing information and resolving problems related to our products or services
  • Maintaining accurate records of customer interactions and escalating complex issues to senior team members when necessary

In return for your hard work and dedication, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.