Tech Support Associate

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,500,000
Technical Support Role

We are seeking a highly motivated and ambitious individual to support our UK operations during their respective business hours.

This is a long-term career opportunity that offers the chance to develop skills in structured learning before mastery. We are looking for individuals committed to growing with us over multiple years.

Duties And Responsibilities
  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.
Key Skills And Qualifications
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Benefits

This role offers a unique opportunity for professional growth and development. With a focus on structured learning and on-the-job training, you will gain the skills and expertise needed to succeed in this role and beyond.

About The Opportunity

This is a long-term career opportunity that offers the chance to develop skills in structured learning before mastery. We are looking for individuals committed to growing with us over multiple years.

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