Associate Manager, Project Management and Transformation

We're Hiring: Associate Manager, Project Management and Transformation

Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

Your Day-to-Day

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.

• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.

• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.

• Conduct risk assessments and support the development and implementation of mitigation strategies.

• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.

• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.

• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.

• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.

• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.

• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

What We're Looking For

Required:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.

• At least 3 years of experience in a project management or operations role in a BPO environment.

• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.

• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.

• Solid understanding of basic project management methodologies, including scope, risk, and stakeholder management.

• A problem-solving mindset with the ability to think creatively and deliver results under pressure.

Preferred:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).

• Familiarity with digital transformation, process improvement, or advanced automation strategies.

• Exposure to cross-functional dependencies in areas such as operations, training, or quality management.

• Can start immediately

Work Setup

Location:
Hybrid arrangement with 4 days onsite per week at Eastwood, Quezon City

Shift:
Day shift; flexibility required to accommodate various time zones

About Tech Mahindra Philippines

• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.