Associate Manager, Project Management and Transformation

3 days ago


Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱1,200,000 - ₱2,400,000 per year


We're Hiring: Associate Manager, Project Management and Transformation


Work Where People Matter


• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here


• Growth you can see – promotions and career paths await


• Learning that sticks – trainings to sharpen your skills


• A workplace that cares – inclusive, supportive, and people-first


• Health coverage you can count on


• Rewards when you refer friends to join the team


Your Day-to-Day


• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.


• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.


• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.


• Conduct risk assessments and support the development and implementation of mitigation strategies.


• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.


• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.


• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.


• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.


• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.


• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.


What We're Looking For

Required:


• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.


• At least 3 years of experience in a project management or operations role in a BPO environment.


• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.


• Strong organizational skills with the ability to manage multiple priorities simultaneously.


• Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.


• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.


• Solid understanding of basic project management methodologies, including scope, risk, and stakeholder management.


• A problem-solving mindset with the ability to think creatively and deliver results under pressure.

Preferred:


• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).


• Familiarity with digital transformation, process improvement, or advanced automation strategies.


• Exposure to cross-functional dependencies in areas such as operations, training, or quality management.


• Can start immediately


Work Setup


Location:
Hybrid arrangement with 4 days onsite per week at Eastwood, Quezon City


Shift:
Day shift; flexibility required to accommodate various time zones


About Tech Mahindra Philippines


• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move


• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.



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