Healthcare Navigator – Patient Engagement Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeCare Full time $50,000 - $70,000
About the Role

Pearl Talent is a leading recruitment agency that connects exceptional candidates with top startups in the US and EU. As a Care/Provider Navigator, you will play a crucial role in expanding our presence in the healthcare industry.

Key Responsibilities:
  • Care Coordination (80%):
    • Serve as the first point of contact to ensure a professional patient experience.
    • Collect, verify, and update patient information accurately while maintaining confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with regulations.
    • Respond to patient inquiries via phone, email, or chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure seamless patient flow.
  • Provider Partnership (20%):
    • Conduct outreach to acquire provider partnerships.
    • Maintain accurate outreach records in CRM systems.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
Requirements:
  • Proven experience in care coordination, particularly in physical healthcare.
  • 1+ years of outbound sales experience (healthcare preferred).
  • Strong cold-calling and email outreach skills.
  • Proficiency with CRM tools and electronic medical record systems.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
Benefits:
  • Competitive salary.
  • Remote work options.
  • Generous paid time off.
  • Direct mentorship from industry experts.
  • Ongoing access to learning resources.
  • Global networking opportunities.
  • Flexible work-life balance.
Our Process:
  1. Application and screening.
  2. Top-grading interview.
  3. Skills assessment.
  4. Client interview.
  5. Job offer and onboarding.

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