
Compassionate Healthcare Coordinator
1 day ago
As a compassionate and detail-oriented Patient Care Navigator, you will be responsible for guiding patients through complex healthcare journeys with empathy and professionalism.
Key Responsibilities:- Patient Support & Coordination
- Act as the primary point of contact for patients, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
- Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Educate patients on available services, preventative care, and next steps.
- Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
- Provide compassionate listening and emotional support to patients managing complex medical issues.
- Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
- Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
- Track and report patient outcomes to identify opportunities for workflow improvements.
- Provide feedback to internal teams on patient needs and operational enhancements.
- Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
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Compassionate Healthcare Support Specialist
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Healthcare Journey Coordinator
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Healthcare Care Coordinator
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Healthcare Navigator Specialist
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Healthcare Navigator
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Quezon City, National Capital Region, Philippines AztraTech Full timeJob Description:We are hiring enthusiastic and compassionate individuals to join our Healthcare account team. Key Responsibilities:• Answer patient or member queries related to healthcare plans, benefits, and billing• Assist with insurance claims processing, pre-authorizations, and account updates• Coordinate with healthcare providers, facilities, or...