Compassionate Healthcare Coordinator

1 day ago


Quezon City, National Capital Region, Philippines beBeeCare Full time $50,000 - $65,000
Patient Care Navigator Role Overview

As a compassionate and detail-oriented Patient Care Navigator, you will be responsible for guiding patients through complex healthcare journeys with empathy and professionalism.

Key Responsibilities:
  1. Patient Support & Coordination
  • Act as the primary point of contact for patients, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Care Navigation & Education
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
Emotional Support & Advocacy
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
Data & Documentation
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
Process Improvement & Collaboration
  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.


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