Healthcare Navigator Professional

13 hours ago

Caloocan City, National Capital Region, Philippines beBeeCare Full time ₱12,000 - ₱18,000
About the Job

The Care Provider Navigator plays a pivotal role in expanding our presence in the healthcare industry by guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. As a Care Provider Navigator, you will serve as the first point of contact for patients, ensuring a professional and welcoming experience.

Key Responsibilities:
  • Care Coordination (80%):
  • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
  • Manage patient records in electronic medical record systems, ensuring compliance with HIPAA regulations.
  • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
  • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
  • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
Provider Partnership (20%):
  • Conduct provider outreach and present our value proposition to acquire provider partnerships.
  • Handle high outbound call volumes.
  • Maintain accurate outreach records in customer relationship management software.
  • Track and report key performance indicators (calls, emails, meetings, conversion rates).
  • Share insights on prospect feedback and market trends to improve strategies.
Immediate Tasks & Onboarding (Week 1):
  • Complete product and industry training.
  • Gain proficiency in customer relationship management software and outreach tools.
  • Develop a target account list and begin initial outreach.
  • Shadow sales calls to understand prospect pain points.
  • Conduct mock prospecting sessions for script refinement.
Requirements:
  • Proven experience in care coordination, especially in physical healthcare.
  • One year of outbound sales experience (healthcare preferred).
  • Strong cold-calling and email outreach skills.
  • Proficiency with customer relationship management software, LinkedIn Sales Navigator, and CRM tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.
Preferred Qualifications:
  • Background in medical imaging, healthcare sales, or radiology solutions.
  • Background in care coordination.
  • Experience working with hospital decision-makers.

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