
Customer Service Representative for Technical Support
7 days ago
We are seeking a highly skilled and detail-oriented individual to fill the role of Technical Support Specialist.
Key Responsibilities:- Respond to customer inquiries via phone and email in a timely and professional manner
- Utilize Zendesk, ShipStation, and BigCommerce to resolve issues and provide solutions
- Follow established troubleshooting guides to resolve complex problems or escalate when necessary
- Actively listen to customer concerns and provide empathetic and clear solutions
- Assist in creating and updating technical documentation
- Fluent in English with strong verbal and written communication skills
- Prior experience in a technical support environment is desirable
- Familiarity with Zendesk, ShipStation, and BigCommerce (or willingness to quickly learn)
- Some knowledge of cars and car parts is preferred but not required
- Strong analytical skills and ability to follow structured processes
- Highly detail-oriented and dependable
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