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Customer Service Representative
2 weeks ago
Company Description
MAKS Enterprises is dedicated to making automotive module repairs reliable, affordable, and convenient. Founded by an entrepreneur with a passion for fixing TIPMs, we have grown into a global team focused on solving the complexities of maintaining modern vehicles. Specializing in rebuilding modules to perform like new, we combine technical expertise with empathetic customer service to make the replacement process seamless. At MAKS, we truly have your back.
Role Description
This is a full-time, on-site role for a Customer Service Representative, located in Dumaguete. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing solutions, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves assisting customers with technical issues, processing orders, and ensuring a smooth communication flow between the company and its customers.
Qualifications
- Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Skills in improving Customer Experience and managing Customer Relations
- Excellent communication and interpersonal skills
- Ability to problem-solve and multitask effectively
- Proficiency in using customer service software and tools
- Experience in the automotive industry is an advantage
- High school diploma or equivalent; further education is a plus
