
Senior Operations Coordinator
20 hours ago
Job Description
We are seeking a highly skilled Senior Operations Coordinator to join our team. This individual will be responsible for ensuring the seamless execution of all business and client-facing operations.
- Main Responsibilities:
- A. Executive Support & Operations (30%): Manage inbox, calendar, scheduling, and routine requests. Handle invoicing, expenses, and coordination with accounting systems. Plan domestic/international travel and trade missions. Maintain and improve SOPs via comprehensive playbooks.
- B. Client & Project Coordination (30%): Oversee client onboarding, contracts, and project setup. Prepare intelligence briefings for workshops. Support trade mission logistics, partner engagement, and milestones. Coordinate stakeholder networks and handle non-strategic client communication. Review AI outputs for quality and accuracy. Format and enhance client-facing presentations/reports. Build prompt libraries, organize databases, and maintain AI context libraries.
- D. Business Development & Marketing (10%): Maintain customer relationship management systems and sales pipelines.
- E. Knowledge & Process Improvement (5%): Maintain operations playbooks and suggest improvements. Manage case studies and intellectual property assets.
- Experience: 3+ years as a remote Executive Assistant, Project Coordinator, or similar role, supporting senior executives/founders in fast-paced environments.
- Operations & Client Support: Skilled in inbox/calendar management, travel logistics, invoicing (accounting systems), client onboarding, workshop prep, stakeholder coordination, and data room management.
- Project & Deliverables: Experience coordinating trade missions/events, managing SOPs/playbooks, and handling client communications. Strong ability to review, format, and enhance deliverables (reports, presentations, etc.).
- AI & Tech Proficiency: Comfortable working with AI tools (Google Gemini/Gemma) for drafting, research, and workflow optimization. Able to build prompt libraries and maintain knowledge databases.
- Business Development & Marketing: Familiar with CRM (customer relationship management systems), pipeline management, and supporting thought leadership/marketing distribution.
- Tools: Google Workspace, Notion, Miro, Superhuman, Zoom, Calendly, Zapier, Dex CRM, Xero, Canva.
- Process-driven with strong organisational and time-management skills
- Proactive, autonomous, and adaptable to new tools/AI systems
- Detail-oriented with strong quality control mindset
- Excellent communicator (fluent English) with discretion and integrity
An opportunity to work with a dynamic team, driving innovation and excellence in our industry. A collaborative environment that fosters growth and development. Competitive compensation and benefits package.
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