Help Desk Analyst Expert

5 days ago


Manila, National Capital Region, Philippines TREND MICRO INCORPORATED-PHILIPPINE BRANCH Full time

The Help Desk Analyst Expert will be responsible for providing expert-level support to internal clients, ensuring that all technical issues are resolved quickly and efficiently. This is an excellent opportunity to work with cutting-edge technologies and contribute to the growth of our organization.

Key Responsibilities:

  • Provide advanced technical support via phone, chat, and email.
  • Manage complex helpdesk support tickets and requests.
  • Collaborate with other teams to resolve technical issues.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in IT or technical support-related field.
  • Familiarity with solution integration and hyper-automation.

This role requires strong analytical skills and the ability to think critically. If you are a self-motivated individual with excellent problem-solving skills, we encourage you to apply.


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