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Help Desk Professional

1 week ago

Manila, National Capital Region, Philippines Satori Executive Training OPC Full time

In this critical role, the Help Desk Professional will serve as the primary point of contact for customers, providing expert technical support and guidance to ensure seamless solutions.

The ideal candidate will have a solid background in technical support, excellent problem-solving skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Engage directly with customers via phone, email, and in-person interactions to provide timely and effective support;
  • Conduct audits and record actions taken to resolve customer issues;
  • Collaborate with cross-functional teams to drive process improvements and enhance customer satisfaction.