Help Desk Leader

5 days ago


Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

Tbwa Chiat/Day Inc is seeking a highly skilled and motivated Service Desk Manager to lead our IT Service Desk / Help Desk team. The ideal candidate will have 5+ years of IT support experience, with at least 2+ years in a managerial or leadership role.

Requirements
  • Strong knowledge of hosted application support, including Okta, M365, Atlassian Jira/Confluence, Slack, Zoom, and MDM solutions (Intune, Kandji).
  • Experience supporting MacOS & Windows 10/11, including OS installation, configuration, and patching.
  • Proven ability to lead and manage a team in a remote environment, with strong interpersonal and communication skills.
  • Ability to analyze data, generate reports, and make informed decisions to improve IT service delivery.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Strong problem-solving skills with a proactive and customer-focused mindset.

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