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Help Desk Manager

1 week ago

Manila, National Capital Region, Philippines Bastion Payment Systems Full time

Bastion Payment Systems is a leading provider of innovative payment solutions for businesses of all sizes. We are committed to fostering a positive, inclusive, and supportive work environment where our employees can grow and develop their careers.

We are currently seeking a Help Desk Manager to join our team. In this role, you will be responsible for providing high-level technical support and IT services to our clients, as well as managing our help desk operations.

  • Lead a team of technical support specialists to ensure timely and effective resolution of client IT issues
  • Develop and implement processes to improve the efficiency and effectiveness of our help desk operations
  • Collaborate with internal teams to identify and implement process improvements
  • Provide coaching and mentoring to technical support specialists to enhance their skills and knowledge

You should have at least 5 years of experience in a technical support or service desk role, with a proven track record of delivering high-quality results in a fast-paced environment.