Customer Experience Specialist
1 week ago
We are seeking a highly skilled and enthusiastic remote customer service representative to support our clients in delivering exceptional service.
In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues through effective problem-solving, and providing accurate information to customers.
You will also be required to document interactions and process claims accurately, follow scripts and policies while using available resources, and protect customer privacy and handle sensitive information appropriately.
This is an excellent opportunity to work with a diverse portfolio of clients and contribute to high-impact projects. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.
Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
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