Customer Experience Specialist

3 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱55,000

Are you passionate about providing exceptional customer support and building strong relationships with clients?

About the Role:

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for responding to customer inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Customer Communication: Respond to customer inquiries and issues via online chat, email, and phone calls in a clear and concise manner.
  • Issue Resolution: Clarify customer needs, determine the cause of the issue, select and explain the best solution, and follow up to ensure the issue is resolved.
  • Compliance Expertise: Ensure that customers are aware of and adhere to our guidelines and regulations.
  • Documentation: Participate in writing excellent help documentation for internal use and customer reference.
  • Bug Escalation: Escalate bugs to our technical support team in a timely manner.
Requirements:
  • Language Proficiency: English is your primary language, with secondary languages being a plus.
  • Experience: At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • Critical Thinking: Demonstrate critical thinking, communication, and creative problem-solving skills.
  • Technical Skills: Ability to learn new software platforms quickly and translate technical ideas for non-technical audiences.
  • Personal Qualities: Self-starter, positive attitude, ability to continuously develop and adapt to a growing team, and highly organized with the ability to manage and prioritize several different projects.

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