Customer Experience Specialist

6 hours ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $5,000 - $5,500
Job Overview

We are seeking a skilled Technical Support Specialist to deliver exceptional customer experiences and ensure customer satisfaction.

Main Responsibilities:
  • Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone, and email.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
  • Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
  • Respond promptly to customer inquiries and issues with a high level of professionalism and customer service.
  • Evaluate our current customer support system and work with your team to strategically improve the process to better serve our customers.
  • Contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.
  • Provide input on improving documentation and support processes.
  • Gather customer feedback and insights to identify areas for improvement in our products and services.
  • Collaborate with cross-functional teams to implement improvements based on customer input.
Key Requirements:
  • Minimum 3 years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Excellent communication skills, including verbal and written communication.
  • Strong problem-solving and conflict resolution skills.
  • Proficient in using customer service software and databases.
  • Passion for designing and enhancing systems and organizing.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and strong organizational skills.
  • A positive attitude and ability to collaborate with other team members and departments.

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