Technical Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Service Desk Support Specialist

As a key member of our technical support team, you will provide exceptional service to end-users via various communication channels.

Key Responsibilities:
  • Manage incidents and requests within a ticketing system.
  • Perform regular follow-ups with end users to ensure timely issue resolution.
  • Resolve password and account access issues.
  • Offer comprehensive software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, and accessories.

Required skills include experience supporting Microsoft 365, Windows 10, Active Directory, Mac OS, and remote access tools such as LogMeIn and TeamViewer. A strong background in technical troubleshooting and customer service is essential for success in this role.

We offer a dynamic work environment with opportunities for growth and development. If you are passionate about delivering top-notch support and taking on new challenges, we encourage you to apply for this exciting opportunity.

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