Remote Technical Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTroubleshooting Full time ₱80,000 - ₱100,000
About the Role

We are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office. Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system

To be considered for this position, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

What We Offer

We understand the importance of compensation and benefits packages. Our starting compensation is based on experience, and we offer a range of benefits and incentives to support and reward our team members.

Benefits include:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for meals and living expenses
  • Performance and loyalty bonuses
  • Frequent workplace disinfection and fogging

MCI takes pride in tailoring our offerings to fit the needs of our diverse team.

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