Home-Based Technical Support Professional
7 days ago
The role of a Remote Technical Support Specialist involves delivering technical assistance and troubleshooting support for clients across various industries. This position requires strong communication skills, both written and spoken, as well as proficiency in English.
To be successful in this role, candidates must have prior call center experience and reside within a reasonable distance from our office.
Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
Benefits: A remote work environment offers flexibility and autonomy, while also allowing you to focus on your career development and personal growth.
Additional Information: As a Remote Technical Support Specialist, you will be working independently and making decisions based on your expertise and judgment. You must be able to communicate effectively and professionally with clients and team members.
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