Technical Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱1,000,000
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support to our clients via live chat and tickets.

You will work closely with our team to troubleshoot technical challenges and provide solutions that exceed customer expectations. Additionally, you will contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

This is a unique opportunity to grow professionally and personally, while working in a fast-paced and dynamic environment. If you are passionate about delivering exceptional customer service and have a strong understanding of web hosting technologies, we encourage you to apply.

Key Responsibilities:
  • Provide expert support on Hostinger products via live chat and tickets
  • Simplify technical issues into actionable steps for customers
  • Contribute to different teams or projects to enhance the customer experience
  • Keep updated on Hostinger product updates and services
Requirements:
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts
About Us

We offer a comprehensive benefits package, including 360 growth opportunities, freedom and responsibility, wellness simplified, and work hard party hard initiatives.

Our mission is to provide tools that help individuals and small businesses succeed online faster and easier. We believe in customer obsession, innovative products, and talented teams.

What You Get:
  • Limited learning opportunities: trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions
  • Freedom & Responsibility: enjoy the flexibility to contribute from home, weekly rotating timelines make it easier to balance studies or other personal priorities
  • Wellness Simplified: your health comes first with company-provided sick days and recharge leave
  • Work Hard, Party Hard: recognize hard work with company events, celebrate life's big moments with milestone gifts
How to Apply

If you are passionate about delivering exceptional customer service and have a strong understanding of web hosting technologies, we encourage you to apply. Please submit your application, including your resume and cover letter.

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