Customer Service Excellence Professional
7 hours ago
At Neksjob Corporation, we are committed to delivering exceptional customer experiences. As a Customer Service Excellence Professional, you will be at the forefront of this mission.
Key Responsibilities- Manage and prioritize multiple tasks efficiently to meet quality standards and continuous improvement goals.
- Provide top-notch support by listening to feedback, attending training sessions, and committing to development for accuracy, productivity, and quality enhancements.
- Evaluate and escalate concerns or potential issues to the Supervisor or Team Leader in a timely manner.
- Maintain thorough knowledge of account aspects, including revised Standard Operating Procedures, new products, processes, and promotional campaigns.
We are seeking an individual with:
Qualifications- A minimum of 6 months of experience in Contact Center Environment (CCE)
- High School Graduate (old curriculum) or Senior High School Graduate
Neksjob Corporation offers a dynamic work environment where you can grow professionally and personally. We value our employees' contributions and provide opportunities for development and career advancement.
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