Customer Service Ambassador With Excellent Communication Skills

2 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Job Overview

Neksjob seeks highly skilled Customer Service Representatives with a passion for delivering exceptional customer experiences.

About the Role

We are looking for a detail-oriented and empathetic individual to manage incoming customer calls and emails, address customer inquiries, and ensure efficient resolution of customer issues.

Key Responsibilities

  • Manage customer interactions via phone and email
  • Address customer questions, concerns, and service requests
  • Leverage client-specific tools and software to track and manage customer interactions
  • Deliver exceptional service with professionalism, empathy, and expertise

Requirements

To succeed in this role, you should have:

  • A minimum of High School graduation
  • Call Center experience is preferred but not required
  • Fluency in written and spoken business English
  • Fast and accurate data entry skills
  • Strong problem-solving skills and active listening abilities

Benefits

Neksjob offers a competitive salary plus allowances, paid training, monthly performance incentives, and opportunities for career development and advancement.

Compensation Package

The estimated annual salary for this position is between $40,000 to $60,000 depending on location and qualifications.



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