Customer Service Representative for Retail Excellence

11 hours ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time

TORCH Solutions is seeking a talented and driven Customer Service Representative to join our growing team in Cebu Central Visayas. This full-time position involves providing exceptional customer service to our retail clients, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Key Responsibilities:
  • Inbound Customer Calls: Handling inbound customer calls and responding to customer inquiries and requests in a professional and timely manner.
  • Troubleshooting and Resolution: Troubleshooting and resolving customer issues, while providing a positive and empathetic customer experience.
  • Documentation and Records: Accurately documenting customer interactions and maintaining detailed records.
  • Cross-Functional Collaboration: Collaborating with cross-functional teams to ensure customer needs are met.
  • Process Improvement: Identifying opportunities for process improvements and contributing to the enhancement of customer service.
Requirements:

We are looking for an individual with strong communication and interpersonal skills, who can build rapport with customers. Additionally, excellent problem-solving and critical thinking abilities, proficiency in using computer systems and software, and a positive and professional attitude are essential.

Benefits:

TORCH Solutions offers a supportive and rewarding work environment, including comprehensive health insurance coverage, opportunities for career development and progression, wellness and work-life balance initiatives, and a collaborative and inclusive company culture.



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