Customer Service Representative with Excellent Communication Skills

11 hours ago


Cebu City, Central Visayas, Philippines Neksjob Full time
About Neksjob

Neksjob is a dynamic organization committed to delivering exceptional products and services.


Competitive Remuneration Package

We offer a competitive salary that reflects your value to our team.


Job Description

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction.

Your primary responsibilities will include:

  • Responding to incoming calls from customers in a professional and courteous manner;
  • Addressing customer questions and concerns in a timely and effective manner;
  • Troubleshooting problems and providing solutions to meet customer needs;
  • Providing accurate information about our products and services;
  • Handling customer complaints in a fair and respectful manner.

In addition to these core responsibilities, you will also have the opportunity to develop your skills and advance your career within our organization.


Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • A high school diploma (old curriculum) or SHS graduate degree;
  • Experience in BPO (Business Process Outsourcing) is a plus, but not required;
  • Excellent communication skills, both written and verbal;
  • A willingness to work on-site at our office.

Benefits

We believe in recognizing and rewarding our employees' hard work and dedication. That's why we offer a comprehensive benefits package, including:

  • A competitive performance bonus system;
  • Account-specific allowances;
  • Career advancement opportunities;
  • Promotions from within the company;
  • Comprehensive healthcare benefits.


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