Customer Experience Specialist
1 week ago
TalentPop offers a unique opportunity to deliver exceptional customer experiences through personalized support.
Key Responsibilities:- Provide expert customer assistance via chat, email, or phone.
- Address inquiries related to product information, order tracking, returns, and account concerns.
- Utilize Gorgias and Shopify to efficiently manage tickets and offer fast, accurate support.
- Stay informed on product updates and best practices to ensure consistent customer satisfaction.
- A competitive compensation package with annual performance-based increases.
- Paid time off to allow for rest and rejuvenation.
- Health and dental insurance or a health stipend to support overall well-being.
- Opportunities for career growth as the organization expands.
- Excellent written and spoken communication skills in English.
- At least one year of hands-on experience with both Shopify and Gorgias.
- Ability to work independently and handle multiple conversations simultaneously.
- Empathy, patience, and reliability when addressing customer concerns.
- Team-oriented attitude with a strong work ethic and attention to detail.
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