Customer Ambassador

18 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time ₱45,000 - ₱50,000

Customer Experience Specialist

We are seeking a dedicated and passionate Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service across various channels, including email, live chat, phone, and social media.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities. You will be empowered to take ownership of customer issues and provide personalized solutions to ensure their satisfaction and loyalty.

Your primary responsibilities will include:

  • Providing customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Being the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serving as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implementing retention and executing strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Acting as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Fostering a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identifying and resolving customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employing a solution-oriented mindset to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  • Working with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Providing valuable feedback based on customer interactions to improve processes and product offerings.

You will thrive in this role if you:

  • Have experience in customer-facing roles.
  • Have superior written and oral communication skills.
  • Have strong people skills – you are excited by the idea of chatting with new and interesting folks.
  • Are friendly and empathetic.
  • Are a quick learner and can think on your feet.
  • Experience with Richpanel, Zendesk or similar CRM.
  • Are passionate about creating amazing experiences for customers.
  • Are a self-starter who thrives in a fast-paced environment and delights in problem-solving.
  • Can adapt to change in a fast-paced environment and embrace new challenges.
  • Are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.

As a valued member of our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Join us today and embark on a rewarding career journey that aligns with your passions and interests

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