Multilingual Contact Center Representative

1 day ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱380,000 - ₱570,000

Join our team as a skilled Customer Service Representative, where you will have the opportunity to make a real difference in the lives of our customers. In this role, you will be the face of our company, providing exceptional service and support to clients from around the world.

We are seeking highly motivated and dedicated individuals who possess excellent communication skills, both written and verbal. As a Customer Service Representative, you will be responsible for handling inbound calls, resolving customer issues, and providing accurate documentation of customer interactions.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner.
  • Resolve customer issues with first-call resolution strategies.
  • Research and coordinate with internal departments to resolve inquiries.
  • Accurately document customer interactions and claims in CRM systems.
  • Use internal knowledge bases and training to answer questions confidently.
  • Follow all required scripts, policies, and confidentiality protocols.
  • Elevate complex issues to supervisors when necessary.
  • Stay current on program updates through training and team meetings.
  • Meet all attendance and schedule requirements.

Candidate Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to type 20+ words per minute.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Able to multi-task, stay focused, and work independently.
  • Team-oriented with a positive, customer-first mindset.
  • Comfortable in a fast-paced, dynamic environment.

Benefits:

  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

About Us:

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. We adhere to the principles of diversity and equal opportunity employment.

Why Choose Us:

We offer a competitive compensation package, including a range of benefits and incentives that go beyond a paycheck. Our team members enjoy a supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers.

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